Booking rules

Bookings within Hamlet are possible for both internal Members and External guests.

The difference between members and external bookings is that externals pay upfront for their booking, and members rather have the booking charge added to their next upcoming invoice for payment on the next due date.

Guest bookings

If a casual has already booked and paid for a booking, these rules apply:

They can update the booking up to 24 hours before the booking.
They may only update the booking relevant to the same room and the same about of hours, therefore can only alter the start date and start time.

If it’s within 24 hours of the booking, then no changes can be made to the booking via the portal.

Guests may submit a cancellation request from the portal to update a booking within this 24-hour window or even after a booking date/time has passed.

It is then at the staff's discretion to follow operations to resolve the customer's request.

Options in this case are:

Staff may rebook for a future date/time, choosing to charge full price, a discounted rate or offer it for free (100% discount).
Staff may create a Booking credit within the customer's account in Hamlet to be used at a future date/time.
Staff may create a Credit note in the invoices area for the respective amount which can then apply to a future charge/invoice.
Staff may refund the customer (Manually via the Payment Gateway portal).
Staff may refuse the change request and leave the charge as is for the booking, offering the customer to re-book.

Member bookings

If a member has already booked, then these booking these rules apply:

They can update, edit or cancel the booking up to 24 hours before the booking.
They may only update the booking freely, change room, time, or length of booking, and it will update accordingly.

If it’s within 24 hours of the booking, then no changes can be made to the booking via the portal.

Members may submit a cancellation request from the portal to update a booking within this 24-hour window or even after a booking date/time has passed.

It is then at the staff's discretion to follow operations to resolve the customer's request.

Options in this case are:

Staff may remove the old booking, and the item will not be charged on the upcoming invoice.
Staff may remove the old booking and rebook the meeting for a future date/time at no charge to the customer.
Staff may leave the charge as is for the booking, offering the customer to re-book or to rebook for them.

Booking Policy

It is encouraged to update your booking policy to suit the system rules for ease of management.
Your booking policy can be populated on the portal by updating the area under portal management>booking policy.