Reprocessing payments

At times, transactions fail due to customers' payment details being incorrect, out of date, or funds not being available.

Hamlet's accounts receivable area shows you details of any transaction errors so that you can follow up with the member: 

Monthly billing check and reprocessing

  1. On the 1st of each month, check the area for failed transactions. 
  2. If a payment is declined, alert the member to update their payment details.
  3. Once they have let you know they've updated their payment details, click the invoice in the member's account/invoices area > and choose 'reprocess' to charge the invoice to the new payment details.
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