Security (Access cards & Keys)

• Keys/Access card numbers must be recorded on the respective team member(s) profile in the Space details section. Keys/Access card(s) given to the new customer and their respective team.
• An email must be sent manually to security with new member details to create their security profile.
• Security will then manually create a new access number and send it back to SL. ( request for automation in place)
• At some locations, an email also must be sent to each team member with instructions to install the HID access app.

• Email 1 - (automated) Confirmation of direct debit and terms and conditions is sent to the account holder upon successfully charging initial items.
• Email 2 - (automated) Welcome email for your space is sent to each new team member on the day they move in. Included will be:
• Details to login into the Hamlet user portal (coming soon)
• WIFI login details
General space information and contact information
All team member's email addresses are automatically added to the mailing list for newsletter updates.

3. Space Resources

• Printer access setup should be completed on the day of move-in. Store any details associated with printing in the respective team member's profile.

4. Physical interaction

• Invite personally first to invent
• Introduce to one other member ( buddy program)